Tuesday, February 13, 2007

Value

My computer was down a couple days last week. I called to complain and they offered to pro rate the time and take it off my bill. I tried to explain, without success, that the bill should be cut a lot more.

One of the things I'm paying for is reliability. It doesn't matter if the product doesn't work for just an hour--knowing that I can't rely on it any time of day lowers its value considerably.

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